Welcome to Preferred!
Effective January 1st, 2026, Preferred Benefit Administrators is proud to serve as your medical claims administrator.
Our Commitment to You
Our role is to provide high-touch, responsive service, and efficient administration of your health plan. We're here to ensure that your experience with your benefits is as seamless and straightforward as possible. Whether you have questions about claims, eligibility, or your plan in general—we're just a call or email away.
Meet Your Dedicated Support Team
You'll have a core team of specialists dedicated to your group. These individuals are familiar with your plan and here to help every step of the way.
Cheri Sibold
Claims Specialist
Ready to help with any questions regarding your medical claims and processing.
Debbie Hampton
Eligibility Specialist
Here to assist with enrollment, eligibility, and dependent coverage questions.
Preferred Online Solutions
We make it easy to manage your health plan digitally through our secure member portal. Once logged in, you can access all your benefits information anytime, anywhere.
Benefits at Your Fingertips
Access your benefits, insurance card, provider listing, and more 24/7
Available via computer, smartphone, and tablet
Register TODAY at PreferredTPA.com
Contact Information
Phone
888-524-2777Website
www.PreferredTPA.comPre-Certification
Required for hospital admissions. Emergency admission must be reported within 24 hours.
Information for Healthcare Providers
While members access participating providers through the Cigna PPO Network, all eligibility verification, claims processing, and plan support are handled directly through Preferred Benefit Administrators, not Cigna Insurance Company.
Eligibility & Benefits
For Pre-Certification, Eligibility, Benefits, and Claim Status, call (888) 524-2777
Submit Medical Claims
Cigna
PO Box 188061
Chattanooga, TN 37422-8061
Electronic Payer ID: 62308